BACKGROUND:

At Sparkplugs Limited we respect and value your privacy. We collect only limited data, sufficient to fulfil your order and provide basic information for the purposes of after sales support, if required. We will only collect data as stated here and in a way that is consistent with our legal obligations.

1. About Us.

Sparkplugs Limited is a UK registered company No.5426757
VAT number: GB834347033

2. Coverage

This Information describes how we use your personal data, how we collect it, how it is stored and processed. It also tells you your rights under the law relating to your personal data.

3. About Personal Data

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. In other words, any data that enables you to be identified, for example your name and contact details. It also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

Please see below for the exhaustive list of details we may need to collect from you.

4. Personal Data We May Collect?

We may collect some or all of the following personal data this may vary according to your relationship with us. Some of these fields are mandatory so that we are able to process your order successfully, others may be optional.

• Name
• Address
• Date of birth
• Business name
• Company Reg Number
• Email address
• Telephone number
• Payment information

5. Your Rights

Under the GDPR, you have the following rights, which we will always work to uphold:

• a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 10.
• b) The right to access the personal data we hold about you. Part 9 will tell you how to do this.
• c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 10 to find out more.
• d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 10 to find out more.
• e) The right to restrict (i.e. prevent) the processing of your personal data.
• f) The right to object to us using your personal data for a particular purpose or purposes.
• g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
• h) Rights relating to automated decision-making and profiling. Part 6 explains more about how we use your personal data, including automated decision-making or profiling. For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 10. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

• Providing and managing your account.
• Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
• Personalising and tailoring our products and services for you.
• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email and post that you have opted-in to (you may unsubscribe or opt-out at any time by emailing us)

We will not keep your personal data for any longer than is necessary on the basis of the reasons for which it was first collected. Your personal data will therefore be kept for the entire time that you remain an active customer with us and for 7 years after your account is closed.

7. Where your personal data is held:

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

8. Sharing of personal data.

We will not share any of your personal data other than in the unlikely event that we are legally obliged to do so or are under instructions from the UK governemt to do so.

9. Accessing your personal data.

If, at any time, you would like to know what personal data we hold for you you can ask us to supply you with a copy of it. This is call a subject access request (SAR). Requests must be made in writing and sent via our contact form or to our registered company address by post. We will normally respond to any such request within 1 month of receipt, although it may take longer if your request is complex, we will keep you informed in this case. Repeated or unjustified requests may elicit an administration charge.

10. Contacting us.

If you wish to contact us about our privacy policy or to make a SAR please contact us on our main email address of sales(at)sparkplugs.co.uk or by post addressed to Unit 4H, Brymau Three Estate, River Lane Saltney, Chester CH4 8RQ.

11. Changes to this policy

This policy may be subject to occasional change, possibly due to changes in the law or changes in our business processes. Any changes will be displayed on this page.